Walane Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of Walane's services, applications, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Some key terms are defined as follows, and throughout this document:

• "Walane", "we", "us", or "our" refers to the company that provides the Services described in these Terms
• "User", "you", or "your" refers to the individual or entity that uses the Services
• "Customer" or "Client" refers to a legal business entity with whom Walane has an agreement to provide the Services

2. Description of Walane

Walane is a communication management platform that provides businesses with tools to store, manage, analyze, and transfer messages between their business systems and their customers across various messaging channels (the "Service"). Our platform is designed to help businesses streamline their communication processes and improve customer engagement.

3. User Accounts

3.1 Account Creation

To use certain features of our Services, you may need to create an account. When you create an account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

3.2 Account Eligibility

To create an account and use our Services, you must be (a) at least 16 years of age, (b) have the legal capacity to enter into these Terms, and (c) use the Services in compliance with these Terms and all applicable laws.

3.3 Account Security

You are responsible for maintaining the security of your account and password. Walane cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation. You are responsible for all activities that occur under your account.

4. Use of the Services

4.1 Permitted Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit any material that is defamatory, obscene, invasive of another's privacy, harassing, threatening, or otherwise objectionable
• To impersonate or attempt to impersonate Walane, a Walane employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services

4.2 Data Usage and Privacy

By using our Services, you acknowledge that you have read and understand our Privacy Policy, which explains how we collect, use, and share your information. Our Privacy Policy is incorporated by reference into these Terms.

4.3 API Usage and Limitations

If you use our API, you agree to comply with our API usage policies and any rate limits that may apply. We reserve the right to modify or discontinue the API at any time.

5. Subscription Plans and Payment

5.1 Subscription Plans

Walane offers various subscription plans with different features and pricing. By selecting a subscription plan, you agree to pay the applicable fees as they become due.

5.2 Payment Terms

All fees are non-refundable unless expressly stated otherwise. You agree to provide current, complete, and accurate payment information. You authorize us to charge your credit card or other payment method for all fees incurred by your account.

5.3 Subscription Changes and Cancellation

You may change or cancel your subscription at any time through your account settings. If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period, but you will not receive a refund for any fees already paid.

6. Content and Intellectual Property

6.1 Your Content

You retain all rights to any content you submit, post, or display on or through the Services ("Your Content"). By providing Your Content to Walane, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute Your Content in connection with providing and improving the Services.

6.2 Walane's Intellectual Property

All intellectual property rights in the Services, including but not limited to software, designs, logos, and documentation, are owned by Walane or its licensors. These Terms do not grant you any rights to use Walane's trademarks, logos, domain names, or other brand features.

6.3 Feedback

If you provide feedback, ideas, or suggestions regarding the Services ("Feedback"), you hereby grant Walane a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license to use, reproduce, disclose, sublicense, distribute, modify, and otherwise exploit such Feedback without restriction.

7. Third-Party Services and Links

7.1 Third-Party Services

The Services may integrate with or allow access to third-party services and websites ("Third-Party Services"). These Third-Party Services may have their own terms and policies, and your use of them will be governed by those terms and policies.

7.2 Third-Party Links

The Services may contain links to third-party websites or resources. Walane does not endorse and is not responsible for the content, products, or services on or available from these websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

8. Data Security

8.1 Security Measures

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

9. Limitation of Liability

9.1 Disclaimer of Warranties

The services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, in no event shall Walane be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use, or alteration of your transmissions or content.

10. Indemnification

You agree to defend, indemnify, and hold harmless Walane and its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another.

11. Term and Termination

11.1 Term

These Terms will remain in full force and effect while you use the Services or maintain an account with us.

11.2 Termination by You

You may terminate these Terms at any time by canceling your account and discontinuing use of the Services.

11.3 Termination by Walane

We may terminate or suspend your account and access to the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms.

11.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We may modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website. Your continued use of the Services after such notification constitutes your acceptance of the modified Terms.

13. General Provisions

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in [Your Jurisdiction], using the English language in accordance with the Arbitration Rules and Procedures of [Relevant Arbitration Association].

13.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

13.4 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Walane on the Services, constitute the entire agreement between you and Walane regarding the Services.

13.5 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Walane's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

14. Contact Us

If you have any questions about these Terms, please contact us at: queries@walane.in